FAQ

General FAQs

A. You must register on CIEL's website to become a regsitered user.

A. In case you remember your user id, select the Forgot Password link. An email will be sent to your registered email id with a new password. In case your account has been locked or disabled or you do not remember your user id, email us at support@ciel.co.in and we will re-generate your user details after verification.

A. 256 KBPS line is the preferred and optimum speed for access. Website is best viewed in

A. Browers IE Version 10, Mozilla and Chrome onwards. For other browsers, please check by sending us an email at support@ciel.co.in.

A. Choose from the courses listed under online store and add them to the shopping cart. Complete the enrolment form and make the payment. The user id and password to enable you to access the courses will be emailed to you.

A. Classroom training calendar is published on the website. Choose the training you wish to regsiter from the calendar and complete with making a payment.

A. Choose the book from online store you would like to buy and add it to the shopping cart. Complete the registration and payment formalities. On receiving payment, we will dispatch the book to your address.

A. Select your course from the Certification course from the home page, complete registration and payment. You will receive all the enrolment details soon after we have received your payment.

CPE related FAQs

A. To register for the NISM CPE Program, check out the currently scheduled programs at Training Calendar section of our website. W.e.f. 1st Aug 2015 registrations for CPE training happen on NISM's online system.

A. The following persons are eligible to take NISM CPE:
Anyone engaged in the business of selling/distributing Mutual fund products (including distributors, agents, brokers, sub-brokers or called by any other name), has obtained the Certificate for the NISM-Series-V-A: Mutual Fund Distributors Certification Examination (from 01.06.2010), has attended NISM CPE training (from 01.06.2010), such person shall be required to undergo ‘Continuing Professional Education’(CPE), as specified by NISM within 12 months of expiry of such certificate.
A grandfathered person by age (50 years and above as on 31.05.2010) or a 10 year experienced candidate (experience as on 31.5.2010) can take NISM CPE to obtain certificate for the first time.

A. A person other than a Principal, who has attained 50 years of age on or before 31 May 2010.
If a grandfathered person holds a valid NISM/AMFI certificate, he will be considered as a normal candidate referred above seeking renewal of certificate.
If a grandfathered person’s ARN/AMFI certificate has expired, he will be able to attend CPE and apply for ARN card subject to the rules and guidelines of AMFI.
A grandfathered candidate who does not have an ARN card, can attend the CPE and apply for an ARN subject to the rules and guidelines of AMFI.

A. A person other than a Principal, who has 10 or more than 10 years of experience in selling and distribution of mututal funds as on 31 May 2010. The experience certificate is to be issued by AN AMC on its letter head and signed and duly stamped by the complaince or cheif manager.
If a grandfathered person holds a valid NISM/AMFI certificate, he will be considered as a normal candidate referred above seeking renewal of certificate.

A. CPE training is a 1 day training.

A. The CPE training will cover the curriculum of mutual funds, the regulatory updates in the mutual funds market. It will have an evaluation as prescribed by NISM at the end of the traiing.

A. The fees for CPE training is Rs.2500/- and is to be paid online to NISM directly at the time of enrollment.

A. Documents need to be uploaded online on NISM registration link are photo, PAN and the previous CPE certifictae/ARN/EUIN.

A. The timings of CPE trainings are 9 am to 5 am.

A. No the candidate has to only attend the 1 day training after which NISM will issue him certificate.

A. Post attending the training, there is a verfiation process by NISM upon which certificate is approved and generated.It takes approx. 12 working days for verification and issuance of the certificate.

A. NISM helpdesk no.022 66735100 -05 or 8080806476. One can also put an email to cpe@nism.ac.in

A. The CPE training certifictae is valid for 3 years.

A. No. NISM will only issue the CPE training certiifcate. One has to submit the certifictae and ARN renewal application with all necessary documents and payents to AMFI/CAMS after that.

A. No. There is no exemption. The attendance for the CPE training is mandatory for all.

A. No. The fees are paid online at the time of enrollment. NISM does not refund or adjust the fees once paid.

Shopping Cart related FAQs

A. You can pay online using Credit Card, Debit Card, Net Banking. Net banking with all major banks in India is available.

A. Delivery of the publications will take 1-2 weeks after we process the order. Publications are delivered by courier service. If it is not delivered beyond 2 weeks, please contact us on support@ciel.co.in.

A. If the publication does not reach you in the specified time frame, contact us on support@cielco.in

A. Order once placed cannot be cancelled. Payments once made for purchase of any products from CIEL’s website will not be refunded.