Published Article Details

How to register NPS grievances

Posted by: Girija Gadre on May 22, 2017, 06.30 AM IST

Registering NPS grievances
Subscribers of the National Pension System (NPS) can register complaints and grievances with the NPS authorities in various ways. The NPS has an easily accessible, quick and responsive grievance redressal system. Here’s how to register a grievance.

Modes of registering a complaint
A complaint can be registered online, directly to the Central Grievance Management System (CGMS), or through the NPS CRA call centre. It can also be submitted physically as a written complaint.

Online registration
The subscriber can register an online complaint into the CGMS. PRAN details must be filled in if available. If not, POP registration details must be provided. Grievance details can be filled into the form, and supporting documents uploaded.

Issue of token
Once the complaint is submitted, a token number is displayed on the screen. This number must be noted for future reference and tracking of the complaint.

Complaint by call
A complaint can also be lodged by contacting the CRA call centre on a toll free number. The subscriber must authenticate his identity by furnishing the T-pin allotted at the time of opening the NPS account. After successful registration of the complaint, a token number is issued for future reference.

Physical submission
Written complaints can be submitted to the POP-SP. The POP-SP will forward the complaint to CRA CGMS. A token number will be issued and sent to the POP-SP on successful registration. The subscriber can obtain the token number from the POP-SP.

Points to note

*Grievance redressal status can be viewed on the online CGMS by entering the token number issued at the time of registration of complaint.

* If the complainant is not satisfied with the redressal, the complaint can be escalated to the NPS Trust through an e-mail or letter addressed to the Grievance Redressal Officer.

(The content on this page is courtesy Centre for Investment Education and Learning (CIEL). Contributions by Girija Gadre, Arti Bhargava and Labdhi Mehta.) This article appeared in Economic Times dated May 22, 2017, 06.30 AM IST

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