Refund Policy

CIEL Refund Policy:

  1. THE PRODUCTS ONCE PURCHASED CANNOT BE CANCELLED AND THE COMPANY SHALL NOT BE LIABLE TO REFUND ANY AMOUNT IN RESPECT OF ANY PRODUCTS THAT ARE PURCHASED BY YOU, ONCE THE PAYMENT FOR THE SAME IS RECEIVED BY THE COMPANY
  2. Please determine the suitability of the Product(s) for yourself before purchasing the same. Further, it is your responsibility to ensure that you have the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any Product. We will not provide refunds (if any) where your access to the Products is inhibited due to insufficient system requirements.
  3. In case a candidate erroneously makes payment of his fees to the Company more than once, then the Company shall refund the excess amount paid by the candidate, provided the same is duly credited to the accounts of the Company, towards the fees of the candidate.
  4. In order to enable the Company to process of refund, the candidate shall:
    1. Make an application to the Company through email at info@ciel.co.in, along with all the supporting documents / screenshots to support his case.
    2. The candidate should state his transaction reference number and the order ID generated to enable faster tracing of the transaction.
    3. Within 20 working days of the receipt of the entire set of documents by it from the candidate, the Company shall undertake due verification of all the documents and upon confirmation of receipt of the extra funds by the Company to its satisfaction, refund the excess amount to the candidate, after deduction of applicable processing charges.
    4. In case of any discrepancy in the amount of excess funds credited to the accounts of the Company as against the claim made by the candidate, the decision of the Company shall be final and binding upon the candidate.
    5. The Company shall initiate the refund to the candidate by sending a link to the registered email address of the candidate, upon receipt whereof, the candidate shall be required to provide his bank details by clicking on such link.
    6. Upon receipt of the bank details of the candidate, the Company shall process the refund of the relevant amount to the candidate.